Imagine if you could have a phone conference meeting and no-one had to take any notes. After the meeting, a searchable transcript is simply emailed to all participants, and all key points and actions are listed.
And what if you could turn up to that meeting with every prior email relating to the impending gathering all neatly available, without having to do a mid-meeting email scramble to locate a particular detail?
And, if this could all just work seamlessly together, wouldn’t meetings be a lot less painful?
Mid-last year, US company LogMeIn – a provider of cloud-based connectivity tools – snapped up Citrix’s GoTo product suite. This collection of collaborative communication software included GoToMeeting, GoToMyPC, GoToWebinar, and GoToAssist.
Overnight, LogMeIn became a $US1 billion+ company with 3,800 employees and two million paying customers.
Visiting Australia earlier this month to open LogMeIn’s new APAQ headquarters located in Martin Place in the heart of Sydney’s CBD, global CEO Bill Wagner said acquiring a transcription technology company is next on the cards.
“Before Q2 is out, we’ll announce the acquisition of a transcription service,” he told Information Age.
Wagner has a vision of bringing all things meeting-related under the LogMeIn umbrella.
Earlier this year, LogMeIn announced it was acquiring Jive Communications, a provider of cloud-based phone systems.
Wagner’s on a mission to make communication seamless and talks a lot about “eliminating friction” in the customer experience.
Artificial intelligence can answer 90% of a business’ phone enquiries, with only a small percentage needing to be addressed by a human.
“I’m pretty sure my kids will never be ‘on hold’ in their life,” he said.
“I don’t think some companies realise how little friction people are going to be able to tolerate in the future.”