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Tag: ombudsman

Wage theft payout reaches all-time high

More than $25 million paid back to tech workers.
Telco problems persist despite drop in complaints

“Frustrated” consumers still struggling to stay connected.
Security holes found in myGov fraud protections

Investigation finds staff did not ask required security questions.
IT worker owed almost a year’s pay

Pure Telecom fined for underpaying employee by $48,000.
Optus breach drove a surge in telco complaints

Overwhelmed Ombudsman trialed AI tool to keep up.
Calls for data access laws to be scrapped

Report reveals “serious compliance issues”.
NSW bank-raiding AI was “unlawful”: Ombudsman

Took money from accounts without consent.
AFP misused metadata powers

Ombudsman finds unauthorised use of location data.
IBM ordered to cough up $12m to underpaid staff

1,647 workers missed out on entitlements.
Can your internet complaints be handled better?

Flood of internet issues prompts creation of new agency.