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Tag: customer

Why is my bank demanding my passport and licence details?

Is it a scammer’s trick or a legit compliance request?
CBA reverses AI-driven job cuts, admits 'error'

Bank backflips, says 'roles were not redundant'.
If you fly Qantas, your data just got breached

'Significant' cyberattack hits six million customers.
Commonwealth Bank to trial AI customer service tool

It could replace call centre staff.
Is automation ruining the customer relationship?

Yes, is the short answer.
Medibank receives contact from hackers

Group requests negotiations over customer data.
Victor Dominello retires from politics

Government innovator and supporter of ACS says goodbye.
Woolworths pumps $100m into e-commerce warehouse

Fulfilment centre will employ robotics automation.
Just 1 in 7 companies excels at managing data

Winners kicking goals but most are struggling.
HealthEngine whacked with $2.9 million fine

Published misleading reviews and sold customer information.
Focus on customers like your business depends on it

It's the difference between making and losing a sale.
Understanding the must-have soft skills

Communication and interpersonal skills are in demand.
How a bot can build a brand

The changing face of marketing.
The top 5 jobs on LinkedIn

Australia’s most in-demand jobs are all about tech.
NBN users don't shop around

First regulatory study of user experiences.
Sportsbet scales up data analytics

Targets personalisation, not just price-setting.
IAG Labs wrestles with incubating a start-up

Corporate innovation culture gets very real.
Touch table lets Mimco shoppers get hands-on

Digital drives new in-store customer experiences.
Customers fed up with pace of Aussie e-tail change

Willing to antagonise retailers or shop globally.
QLD business wins global award

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