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Tag: tio

  • Telstra to reclaim all franchisee-owned stores

    Telstra to reclaim all franchisee-owned stores

    Says it will improve flexibility to better serve customers.
  • Huge rise in small business complaints

    Huge rise in small business complaints

    Telcos told to pull their socks up.
  • Telco offshoring brings TIO grief

    Telco offshoring brings TIO grief

    'Appalling' uncontactability surge incurs ombudsman’s ire.
  • TIO: Telcos ‘coped well’ through COVID-19

    TIO: Telcos ‘coped well’ through COVID-19

    Service providers forced to bring jobs back onshore.
  • Can your internet complaints be handled better?

    Can your internet complaints be handled better?

    Flood of internet issues prompts creation of new agency.
  • New rules to improve NBN complaints process

    New rules to improve NBN complaints process

    Complaints up by over 200%.
  • Had a serious phone or internet issue?

    Had a serious phone or internet issue?

    Probably, but not many complained to the TIO.
  • NBN complaints surge

    NBN complaints surge

    However, retailers may have to share the blame.
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