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Tag: tio

Mobile coverage complaints surged last year: TIO

Ombudsman slams exploitative telcos and post-3G issues.
Optus sued for allegedly targeting vulnerable consumers

ACCC alleges 'unconscionable conduct' by telco giant.
Optus paid just $481,000 compo for day-long outage

But "not sophisticated" data breach could cost it much more.
Regional Australians lodge 47 telecom complaints a day

Telcos not fixing problems promptly, if at all.
Optus breach drove a surge in telco complaints

Overwhelmed Ombudsman trialed AI tool to keep up.
Telcos had fewer complaints during COVID

But they are taking longer to fix problems.
Telstra dominates telco complaints

TIO flags “concerning” rise in small-business woes.
Telstra to reclaim all franchisee-owned stores

Says it will improve flexibility to better serve customers.
Huge rise in small business complaints

Telcos told to pull their socks up.
Telco offshoring brings TIO grief

'Appalling' uncontactability surge incurs ombudsman’s ire.
TIO: Telcos ‘coped well’ through COVID-19

Service providers forced to bring jobs back onshore.
Can your internet complaints be handled better?

Flood of internet issues prompts creation of new agency.
New rules to improve NBN complaints process

Complaints up by over 200%.
Had a serious phone or internet issue?

Probably, but not many complained to the TIO.
NBN complaints surge

However, retailers may have to share the blame.